入住酒店常用口語(yǔ)錦集

　　Ａ. Accepting a Reservation 接受預(yù)訂

　　How long would you like to stay? / How long will you be staying? XX Mr./Mrs. XX先生/小姐，您準(zhǔn)備待多久？

　　How many guests will there be in your party? XX Mr./Mrs. XX先生/小姐，您們一行有多少人？

　　Which kind of room would you prefer? A single room or a double room? XX Mr./Mrs.

　　XX先生/小姐，您想要哪種房間，單人房還是雙人房？

　　I can book you a single room for the 16th and 17th. XX Mr./Mrs.

　　XX先生/小姐我可以為您在16、17日定一個(gè)單人間。

　　For how many nights? XX Mr./Mrs. XX先生/小姐，請(qǐng)問住幾晚？

　　This is the peak tourist season. I am very sorry, but Would you call us again later this week? We may have a cancellation. XX Mr./Mrs.

　　XX先生/小姐現(xiàn)在是旅游旺季。很抱歉，請(qǐng)您在這周后幾天再打電話過來。也許會(huì)有人取消預(yù)定。

　　We offer 10% discount for group reservation, sir. 我們?yōu)閳F(tuán)體預(yù)定打九折，先生。

　　We’ll offer tour guides complimentary breakfasts. XX Mr./Mrs. XX先生/小姐，我們可以為導(dǎo)游提供免費(fèi)早餐。

　　XX Mr./Mrs. If you want to set up the co-operation with us for a long period, Please connect with Sales and Marketing Dept. And you will enjoy a good discount if you sign an agreement contract.

　　XX先生/小姐，如果您想要和我們建立長(zhǎng)期合作關(guān)系，請(qǐng)與銷售部聯(lián)系。如果簽訂商務(wù)合同的話，可以打很大折扣。

　　Which date would that be? /For what date, please? XX Mr./Mrs. XX先生/小姐，請(qǐng)問您預(yù)訂哪天的客房？

　　Would you tell me your arrival time，Please ? XX Mr./Mrs. XX先生/小姐，請(qǐng)問您的抵達(dá)日期？

　　Would you hold the line, please? Let me check it. 請(qǐng)別掛機(jī)，好嗎？讓我查一下。

　　I’m afraid we’re fully booked./ I’m sorry, we don’t have any room available for that week. XX Mr./Mrs.

　　XX先生/小姐，很抱歉，我們已經(jīng)訂滿了。

　　XX Mr./Mrs. Sorry for having kept you waiting. XX先生/小姐，對(duì)不起，讓您久等了。

　　Is it possible for you to change your arrival date? We might have cancellations. XX Mr./Mrs.

　　XX先生/小姐，您有可能改變預(yù)定日期嗎？我們有可能會(huì)有取消預(yù)訂的情況。

　　When do you need the room, sir? XX Mr./Mrs. XX先生/小姐，請(qǐng)問您需要什么時(shí)候的房間？

　　Thank you very much and we look forward to seeing you next weekend. XX Mr./Mrs.

　　XX先生/小姐，非常感謝，期待下周末見到您。

　　B. Check in when a guest has a reservation. 為有預(yù)訂客人辦理入住手續(xù)

　　Do you have a reservation (with us)? XX Mr./Mrs. XX先生/小姐，您有預(yù)訂嗎？

　　When did you make the reservation? What was the date of the reservation? XX Mr./Mrs.

　　XX先生/小姐，您是什么時(shí)候預(yù)訂的？

　　Your reservation is for a single room for three nights, is that right? 您預(yù)訂一間單人房，住三晚，對(duì)嗎？

　　Would you tell me your name/May I have your name, please? Then I can check reservation record. XX Mr./Mrs.

　　XX先生/小姐，能告訴我您的姓名嗎，讓我查查預(yù)訂記錄。

　　Just a minute, I’ll check the arrival list，XX Mr./Mrs. XX先生/小姐，請(qǐng)稍等，我查查到客單。

　　May I reconfirm your departure date? XX Mr./Mrs. XX先生/小姐，我能再確認(rèn)一下您的離店日期嗎？

　　Would you please fill out this registration card for each of you? XX Mr./Mrs.

　　XX先生/小姐，請(qǐng)每人填一下登記表，好嗎？

　　What’s name with your reservation ? XX Mr./Mrs. XX先生/小姐，請(qǐng)問您是用什么名字做的預(yù)訂？

　　How do you spell your name, Please ? XX Mr./Mrs. XX先生/小姐，請(qǐng)問您的名字怎么拼？

　　The room may have been reserved in XX Mr./Mrs. the name of the person who made the reservation.

　　也許您的房間訂在為您預(yù)訂的那人名下了。

　　C. Receiving a walk-in guest. 為散客登記

　　How many people do you have ，XX Mr./Mrs.? 先生/小姐，請(qǐng)問您有幾位？

　　What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，請(qǐng)問您想要哪種房間？

　　Just a moment, I have to check if there’s a room available XX Mr./Mrs.

　　XX先生/小姐，請(qǐng)稍等，我看看有沒有空房。

　　Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 給您我們酒店介紹和價(jià)目表。

　　We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我們給您九折優(yōu)惠。

　　Would you like to register, please? XX Mr./Mrs. XX先生/小姐，請(qǐng)您登記，好嗎？

　　You have to register individually, please. XX Mr./Mrs. XX先生/小姐，請(qǐng)您們分開登記，好嗎？

　　Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐請(qǐng)您填一下登記表。

　　Would you please put your nationality there, sir? 先生，請(qǐng)您將您的國(guó)籍寫在這兒。

　　Would I ask you to put your name in block capital? XX Mr./Mrs.

　　XX先生/小姐請(qǐng)用大寫字母寫您的名字，好嗎？

　　May I have your occupation, please? 請(qǐng)問您的職業(yè)？

　　Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，請(qǐng)簽名。

　　Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.

　　XX先生/小姐，能出示一下您的護(hù)照嗎？

　　I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.

　　XX先生/小姐，恐怕您的房間還沒收拾好，希望您不介意在這里等一下。

　　How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,請(qǐng)問您是現(xiàn)金或是信用卡付款？

　　How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您準(zhǔn)備在我們酒店住多久？

　　How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.

　　XX先生/小姐，您付現(xiàn)金還是用信用卡付賬？

　　Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，請(qǐng)到那邊的收銀臺(tái)付款。

　　Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.

　　XX先生/小姐，在我準(zhǔn)備鑰匙卡的時(shí)候，您能填一下這張表嗎？

　　May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.

　　XX先生/小姐，能用一下您的護(hù)照填一下您的簽證號(hào)碼和入境口岸嗎？

　　Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.

　　XX先生/小姐能告訴我您的離店日期嗎？

　　Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我們的門市價(jià)格是498元。

　　The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.

　　XX先生/小姐，雙人房是368元加上15%的服務(wù)費(fèi)，不包括早餐。

　　I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民幣作為押金。

　　As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.

　　按酒店規(guī)定，沒有預(yù)訂的客人得付一天房費(fèi)作為押金。

　　Would you like a smoking or non-smoking room , XX Mr./Mrs.?

　　XX先生/小姐，您需要一間吸煙房還是不吸煙房？

　　XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.

　　XX先生/小姐，您的房間號(hào)碼是2103。這是您的房間鑰匙，房間是498元每晚，免服務(wù)費(fèi)。行李生會(huì)帶您去房間的，祝您愉快。

　　Please remember to return your key before you leave our hotel , XX Mr./Mrs.

　　XX先生/小姐，在您離開酒店前，請(qǐng)記住歸還鑰匙。

　　Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.

　　先生，這是您的房間鑰匙和房卡，您的房費(fèi)包括西餐廳的一次（自助）早餐。

　　The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.

　　XX先生/小姐，我們的退房時(shí)間延遲到下午2：00。

　　XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，請(qǐng)您簽一下名？

　　XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能確認(rèn)一下您的離店日期嗎？

　　D. Registering a tour group 為團(tuán)隊(duì)登記

　　XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，請(qǐng)問誰(shuí)是領(lǐng)隊(duì)？

　　I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.

　　XX先生/小姐，我想確認(rèn)一下貴團(tuán)的預(yù)訂和日程。

　　Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的團(tuán)隊(duì)人數(shù)有變化嗎？

　　You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.

　　XX先生/小姐，您們預(yù)訂了14個(gè)雙人間和6個(gè)單人間。 這是住房名單，對(duì)嗎？

　　XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，這是房間鑰匙和早餐券。

　　XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.

　　XX先生/小姐，您們是16日早8：00離店，日程有變化嗎？我們安排早6：30叫早。

　　XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?

　　XX先生/小姐，如有變化，請(qǐng)通知前臺(tái)。